Get Hired Recruitment Initiative
Part of the Innovation team working on Get Hired, an innovative recruitment initiative for young people.
Collaborating with stakeholders to increase conversion for SME business, solve usability problems and review the content strategy for the Get Hired website.
Customer experience feedback and escalation process
c360 is a global programme leveraging JIRA to collect customer experience feedback and escalate customer and driver issues.
As part of a cross-functional team, I owned the process and adoption for driver in-person support in the UK and Ireland.
Launch the process for UKI in-person support
Monitor KPIs and collect support agent feedback
Design and test improvements to the process